Ina Agapi ApS
Christian Winthers Vej 4C, 1tv, 1860
Phone: +4521333348
VAT: DK43141635
Ina Agapi ApS accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard. Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
All prices on the website include VAT. The website uses the following currencies for pricing: Denmark – Kroner (DKK), Euro (EUR)
Ina Agapi ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. Ina Agapi ApS’s own website also uses encryption with SSL protocol.
All jewelry items are crafted when your order is completed, and hereafter shipped with DHL Express. Therefore, in total please allow production and delivery time for your order to be 2-4 weeks.
Ina Agapi ApS offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 days after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail right away to ck@ina-agapi.com. In your message, clearly make us aware, that you want to use your right of withdrawal.
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Ina Agapi ApS to evaluate the item’s condition.
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Ina Agapi ApS in a reasonable time after the goods have been received. We consider a maximum of 2 months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
Ina Agapi ApS covers return costs to a reasonable extent.
When returning, please contact us at:
Ina Agapi ApS
Christian Winthers Vej 4C, 1tv, 1860, Frederiksberg, Denmark
Phone: +4521333348
Email: ck@ina-agapi.com
Att: Christina Karageorgou Jurgensen
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
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